1. Introduction

Dayfold Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website, place an order, or otherwise interact with us.

We process all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Dayfold Limited
27 Black Moor Road, Ebblake Industrial Estate, Verwood, Dorset BH31 6BE.
Company Number: 02459428

If you have any questions about this policy or your data, please contact us at info@dayfold.co.uk.

2. What Information We Collect

We may collect, use, and store the following types of personal data:

a. Information you provide directly:
– Name, company name, job title, and contact details (email, phone number, address)
– Payment and billing details when you purchase goods or services
– Files and artwork supplied for production
– Communication records such as emails, calls, or messages

b. Information collected automatically:
– Technical information such as your IP address, browser type, and operating system
– Usage data including how you interact with our website (via analytics and cookies)

3. How We Use Your Information

We use your information only where it is lawful to do so. Typical uses include:

– Processing and fulfilling your orders
– Managing your account and payments
– Providing quotations and customer support
– Communicating about orders, updates, and related services
– Improving our products, services, and website
– Meeting legal, regulatory, and tax obligations

We may also use anonymised data for internal reporting and business analysis.

4. Legal Basis for Processing

We rely on one or more of the following legal bases:

– Contract: To perform our obligations under a contract with you.
– Legal obligation: To comply with our legal or regulatory responsibilities.
– Legitimate interests: To manage and improve our business and customer relationships.
– Consent: Where required (e.g. for marketing communications).

You can withdraw your consent at any time by contacting us.

5. Marketing Communications

We may occasionally contact you about relevant products, services, or offers if you are an existing customer or have opted in to receive marketing updates. You can unsubscribe at any time by using the link in our emails or by contacting us directly.

We never sell or rent your personal data to third parties.

6. Sharing Your Data

We only share personal data where necessary to deliver our services, for example:

– With payment processors and banks to manage transactions
– With couriers and logistics partners to deliver your goods
– With approved IT and service providers who help operate our business
– When required by law, such as HMRC or regulatory authorities

All third parties are required to respect the confidentiality and security of your data and process it only on our instructions.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purpose for which it was collected, including any legal, accounting, or reporting requirements. In most cases, this will be six years after your last transaction or correspondence, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, access controls, and staff training.

9. Your Rights

Under data protection law, you have the right to:

– Request access to the personal data we hold about you
– Request correction of inaccurate or incomplete information
– Request deletion of your personal data (“the right to be forgotten”)
– Object to or restrict how we process your data
– Request transfer of your data to another provider (data portability)
– Withdraw consent for marketing communications

If you wish to exercise any of these rights, please contact info@dayfold.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and to improve user experience. Cookies are small files stored on your device that help us remember preferences and provide relevant content. You can adjust your browser settings to refuse cookies, but some parts of the website may not function correctly without them.

For full details, please refer to our separate Cookie Policy (if available).

11. International Transfers

We generally store and process data within the UK. If data is transferred outside the UK (for example, by a service provider), we ensure adequate safeguards are in place to protect your information in accordance with UK GDPR standards.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices, or our services. The updated version will be published on our website with the latest revision date.

13. Contact

Data Protection Officer
Dayfold Limited
27 Black Moor Road, Ebblake Industrial Estate, Verwood, Dorset BH31 6BE.
Email: info@dayfold.co.uk